On-Demand Over-The-Phone Interpretation
Communicating in different languages has never been more convenient!
With just a few clicks or a quick phone call, you can access our team of expert interpreters who are fluent in over 200 languages. Our interpreters are available 24/7 to assist you with any communication needs you may have, whether it be for business, legal, medical, or personal purposes.
Our service is easy to use, with no setup required. Simply call our toll-free number or log in to our online platform and connect with an interpreter within seconds. We guarantee clear and accurate communication, allowing you to communicate with ease and confidence in any situation.
OPI is essential for customer service, landing big sales, and smooth project delivery
On-Demand Over-the-Phone Interpretation (OPI) services are increasingly popular in a global economy, where customers of many businesses no longer speak just one or two languages. Additionally, it is rare that a customer has to even use the phone, so by the time things escalate to a call, a customer may have a significant issue that requires delicacy in handling. Getting the language right is a big part of that. Our OPI solution is ideal for any customer service usage from a smaller customer service department to a call center which serves global clients.
You may also need OPI for important sales calls or calls discussing details about projects. Quite a bit can get lost in translation, but with our OPI solution, that won’t happen. Sales and projects will happen much more smoothly when everyone speaks the same language.
Our On-Demand Over-the-Phone Interpretation Services
We offer over 200 languages for our telephone interpretation services with a response time of 15 seconds or less. Our services can be accessed 24/7, including holidays, with a 99.9% success rate in call connectivity and completion.
Our on-demand Over-the-Phone Interpretation services cater to organizations and businesses seeking easily accessible verbal language translation. We understand the importance of competitive rates, so our services are priced to meet your budgetary requirements. At the same time, we maintain strict quality control standards, so you are never sacrificing quality for a lower cost. Whether you have urgent communication needs or regular interpretation requirements, we are here to assist you.
Why choose our OPI solution?
Our on-demand Over-the-Phone Interpretation solution is the best-value and most comprehensive, and there are no hidden or additional fees. This means:
✓ No Project Management Fees
✓ No Account Fees
✓ No Setup Fees
✓ No Monthly Fees
✓ No Minimum Charge
✓ Billed by the Minute
✓ Dedicated Priority Phone Line
✓ 24/7/265 Availability
✓ 200+ Languages
✓ Dedicated Project Management
✓ Canadian-based Interpreters who understand Canadian culture and business
✓ Turnkey language solutions including translation, editing, AI and RPA
✓ 100% Indigenous-owned Strategic ESG Partner
Our service levels include:
✓ Detailed reporting by Call Centre (All calls listed, Monthly report)
✓ Response time under 15s
✓ Connection time under 25s
✓ 99.9% success rates both in call connectivity and call completion
Certifications
All interpreters are carefully chosen from applicants who have successfully passed the CILISAT (Cultural Interpreter and Language Interpreting Skills Assessment Tool) test. Additionally, we prioritize interpreters who hold accreditation from the Ministry of Attorney General and the Immigration and Refugee Board of Canada (IRB). This ensures that our interpreters possess the necessary qualifications and expertise to deliver high-quality interpretation services.
The National Standard Guide for Community Interpreting Services (NSGCIS) serves as our benchmark for assessment, training, hiring, and performance monitoring across all aspects of interpretation, including our on-demand phone services.
Want to know more?
Contact us for a quote or schedule an appointment to get started!
